Shipping

We provide tracking information without “signature required” unless requested. If you live in an apartment building please make sure you indicate your Apt number or buzzer code as part of your address.

If an order is not accepted upon delivery and returned to our warehouse, you will be charged for any shipping charges incurred by us for the returned shipment.

Temperature Sensitive Products

Temperature Sensitive Items – We ship temperature sensitive items with an Ice Pack in a Cool Shield Envelope.

If your cart contains a refrigerated item be advised that Ice Packs will ALWAYS melt during transit, especially during summer months. Ice Packs will only provide a few hours of protection in extreme heat. Temperature sensitive items may normally safely stay UNOPENED and unrefrigerated for a period of time of up to 2 weeks without being affected.

We do not accept returns on or give credit for items (refrigerated or not) that are received warm.

International Shipping (outside United Kingdom)

Spectrum Supplements guarantees that your order will be processed timely and with prompt delivery(*), providing you with tracking information.

If an order is not accepted upon delivery and returned to our warehouse, you will be charged for any shipping charges incurred by us for the returned shipment.

Fraud is taken very seriously. Anti-fraud measures are in place at multiple levels and at different stages of the transaction with our merchant account partners.

All of our products sold internationally are meant for personal use – up to a 90 day supply of any one product should be purchased.

Return of Merchandise

We will gladly refund you for product returned within 30 days from the date of purchase, provided the product has not been opened and the protection wrap is in place. The cost of shipping is not included in refunds.

RESTOCKING FEES WILL APPLY AS FOLLOWS:

1-30 days:  No restocking fee

30-90 days: 20% restocking fee

After 90 days: No return is allowed

Probiotics or any items requiring refrigeration may not be returned at any time. No exceptions.

Refunds will be issued in the same tender as originally purchased or a credit may be posted on account with us toward your next purchase.

All returns must contain a Return Merchandise Authorization (RMA) number to be properly credited. Request an RMA.